We hope you can find an aswer to your queston.
If your question isn’t aswered email customer service.

How can I buy and place the order?

You should look around the store and find products you like to purchase. Initially you could save some items in the wish list or send the directly to your shopping bag. When you’ll check out for payment you will have to enter your address and phone number and also your email.
Remember: we are keeping all information secured in a high protected server (with SLL)

Why should I buy from you?

If you ended up here it means you like out stuff!
We make all accessories from eco-friendly and local products so that’s definitely a good reason to buy. Then consider that we work with local artisan and we pay a correct and reasonable price to them so you are also helping all our supplier to have a better life.

What if I need to change or cancell the order?

Our orders are processed immediately so once an order is placed we’re unable to make changes as the shipping process has already started.
We  hope we can still help you so send immediately an email to customer service with your order number and full name and we try to help you as much as possible.
Send email to service@hannahsaintejulie.com

I made a mistake when I filled delivery adress. What can I do?

It is important to ensure that your shipping address is correct because it will cause delay in delivery time or the order might be returned.
If something went wrong contact our costumer service immediately with your name, order details and correct address and we will contact immediately the currier.
Send email to service@hannahsaintejulie.com

Do you offer free shipment?

Yes, shipment is free for orders above € 100 and we use EMS International Post Service.

Whitch currier do you use?

EMS

Shipment worldwide is free with EMS that is an International Postal Express Network with headquarters in Switzerland and your order will be delivered at your door with your national postal service. For example in USA by USPS, for Australia by Australian Postal Corporation and so on. Find our more here.

DHL

You can have a quicker delivery with DHL Express with a fee that will be offered as an option during payment.

Where is my order?

You can check status of your shipment any time using tracking numer you received by the e-mail.  If you are a registered user you can check in your profile inside our website. Not registered yet? Do it now and register here.

Do you ship to my country?

Yes, we do. We ship worldwide with reliable express air currier.
Only really few countries are not served. We apologise for the inconvenience.

How much does shipping cost?

We offer express free shipping on all orders over USD 100.00
Below that ammount shipping will be USD 14.99

How long does the shipping take?

We ship with international postal currier EMS and average delivery time is 7 to 10 business days.

You can have a faster delivery time with DHL Express and for main destination like USA, Europe and metropolitan areas in Australia delivery is usually 3-5 business days. In other destinations delivery can take 7 to 10 business days.

Do I have to pay duty or tax?

Depending on the products the shipment might be subject to the assessment of duties and taxes. Each country determines duties and taxes differently. Currier will take care of processing documents and custom clearance.

Is paying with PayPal safe?

PayPal is the safest way for placing payments. In fact we will not receive your card informations that will be processed only by PayPal.
PayPal uses SSL technology to keep your information safe and their security systems are the most sophisticated and protected out of all the online payment service providers.

Do you offer after pay?

No, we do not offer after pay. We are located in Bali, Indonesia and we can only accept payment with PayPall that is the most secure payment system. After pay is also not available for wholesale costumers.

Can I pay with credit card?

Yes. Off course you can pay with Credit Cards. At the moment we accept payment only with PayPal because we think they are the easiest and safest method available. With PayPal you can pay with your credit card even if you do not even have a Paypal account!

How are your return policies?

We are working on this.
In the next few days we will publish our return policies.

Can we feature your products in our publications?

Off course you can. We would really love to be featured.
Get in touch with us at media@hannahsaintejulie.com

Get in touch with our wholesale department at wholesale@hannahsaintejulie.com

Do you have wholesale service?

We are distributing in all continents and have a really good experience in serving shops, retail chains and resellers.
Please get in touch with our wholesale department at wholesale@hannahsaintejulie.com

Do you have special wholesale prices?

Yes, we do. We are experienced supplier for retail shops and chains in Europe, USA, Australia, Middle East Countries and ASEAN area and we offer wholesale catalogue prices on new season collections and occasionally stock prices for specific items.
Please fill in the following form if you are interested in receiving further information:





 

Can I get on your Instagram page with one of your products?

We would really love to see you on Instagram with one of our products and Hannah Sainte Julie will repost the pictures we love most.

I would love to collaborate with Hannah Wainte Julie. How should I do it?

Bloggers, photographers, models and influencers are welcome here at Hannah Sainte Julie.
Requests are high and we take particular attention to process all messages.
Get in touch with our media department at media@hannahsaintejulie.com

How do you choose your models?

We receive a high amount of contacts from models and influencers and we take our time to review all of them.
Get in touch with our media department at media@hannahsaintejulie.com